Mar 15, 2017

Wednesday March 15, 2017

Environmental Finance Center - Water Operator Workshop

AGENDA

9:00 Welcome and Introductions

During the introductions, each person will be asked to tell us their biggest problem with their utility given their role in the utility
We will record the issues on a white board or easel
We will be looking for overlaps in issues and identify common problems

10:00 Disaster Preparedness

What disasters are likely to occur at your utility?
How can you prepare your utility in the best way possible to withstand the disaster(s)

10:45 Mutual Aid Agreements

In a disaster (any kind of disaster) do you have the ability to work with your neighboring utilities?
How have you helped in the past?
What kind of help could you use?
Structure of mutual aid agreements

11:15 Knowledge Management

It is important to be able to share information from one person to another, especially if a worker is planning to leave and that worker is highly experienced
Ways to share knowledge

12:00 Lunch on your own

1:15 Succession Planning

What will happen if you retire or quit? Who will take over? Have you thought about who will succeed you?
Have you tried anything that has worked well?

2:00 Encouraging Others to Join the Industry

Why did you join the industry?
What would encourage others to join the water industry?
What type of employees is your utility most in need of?
What ways could you encourage people to join in those areas?

2:30 Break

2:45 Communicating Your Needs to Upper Level Management

What are your biggest challenges with communicating with Upper Management
What do you wish your upper management new about your job or your challenges?
What are your successes? When has communication worked well?

3:45 Wrap Up

4:00 Adjourn

Instructors' Bios

Glenn Barnes

Heather Himmelberger

Presentations

No PowerPoint presentations available for this session:

Attendance and Certificates

The following is a list of attendees for this training. Those on this list can apply for 5 hours of continuing education credit to be applied to their water operator certification renewal: